Last updated: May 13, 2026
This Refund and Fraud Policy explains how Gemini Omni Video handles purchases, credits, subscriptions, billing questions, refund requests, chargebacks, fraud, and abuse for geminiomni-video.com and related services.
If something goes wrong with your order or access, contact us at [email protected]. We review eligible billing issues individually and aim to handle them fairly based on account records, order status, usage activity, and policy compliance.
Payments may be processed by Stripe or another authorized payment provider. By completing an order, you authorize us and our payment processor to charge your selected payment method for the selected access.
Please review the selected product, credit package, plan terms, renewal terms, billing information, and account email before completing payment. You are responsible for taxes, currency conversion charges, card fees, bank fees, and local charges imposed by your financial institution or applicable law.
Billing questions should be submitted promptly to [email protected] with your account email, order reference, and a clear explanation of the issue.
Gemini Omni Video provides digital AI generation tools, including video, image, music, API, and related creative services. These services use compute resources and may be delivered or consumed shortly after payment.
Refund eligibility depends on the order status, account activity, generation activity, technical records, payment status, and policy compliance. We may modify, limit, pause, replace, or discontinue models, features, queues, output formats, pricing, credit consumption, or access methods based on provider availability, safety requirements, operational needs, or business decisions.
If you believe there is a billing or access problem, contact us at [email protected]. Include your account email, order reference, payment date, and a clear description of the issue.
Refund decisions are made at our discretion after reviewing the account, order, usage activity, payment status, technical records, and policy compliance. Approval of one request does not require us to approve other requests, and refunds are not automatic.
We may review refund requests involving duplicate charges, confirmed unauthorized transactions, unresolved payment errors, or verified platform-side access failures that prevent normal use and cannot be resolved within a reasonable time.
Refunds are generally not available for:
We may ask for information needed to verify a request. Requests may be denied if they are unsupported, delayed, inconsistent with account activity, linked to account sharing, or connected to policy violations.
Gemini Omni Video prohibits pornographic, sexually explicit, nude, fetish, erotic, or sexualized content. This includes prompts, uploads, edits, generated images, generated videos, generated audio, avatars, fictional characters, real-person likenesses, and attempted workarounds.
If we determine that an account has generated, attempted to generate, uploaded, requested, stored, shared, or distributed prohibited content, we may immediately and permanently terminate the account without notice and without refund.
Before initiating a chargeback or payment dispute, contact us at [email protected] so we can review the issue and try to resolve it directly. Initiating a chargeback without first contacting us may result in account restriction while the dispute is investigated.
If a chargeback is opened, we may provide account records, order details, login data, generation activity, policy violations, support communications, and technical logs to payment processors, banks, card networks, fraud prevention services, or legal authorities.
Users who initiate false, abusive, repeated, or bad-faith disputes may lose access to the Service and may be responsible for dispute fees, collection costs, and other losses permitted by law.
We use internal systems and third-party tools to detect fraud, payment abuse, unauthorized access, automated abuse, suspicious generation behavior, and policy violations. We may review, delay, restrict, suspend, cancel, or reverse orders and accounts when needed to protect the Service and our users.
Prohibited conduct includes using stolen payment methods, sharing or selling accounts, evading restrictions, creating multiple accounts to bypass limits, submitting false billing information, abusing promotions, scraping the platform, attacking the Service, misusing API access, or attempting to conceal prohibited activity.
Accounts involved in fraud, abuse, prohibited content, security attacks, or serious Terms violations may be permanently terminated without refund and may be reported to payment processors, fraud prevention networks, law enforcement, or other relevant parties.
We may update this policy at any time. Updated versions take effect when posted or otherwise communicated. Continued use of the Service after an update means you accept the updated policy.
For billing, refund, fraud, or dispute questions, contact [email protected].